Client Enquiries Coordinator

Client Enquiries Coordinator
Working in partnership with prospective clients, estate agents and lawyers

The Client Enquiries Coordinator Role

We are currently looking for a sales orientated individual to fill a position within our Marketing Team. In this role you will play a pivotal part in growing the business through assisting individuals who are making enquiries with the Firm about services relating to residential property matters, as well as services regarding Wills and Lasting Powers of Attorney. The aim is to convert these enquiries into instructions.

The day to day

  • Calling individuals that have enquired about our services via email/website form.
  • Making follow-up calls to individuals you have previously spoken to about our services.
  • Being the first-port of call for anyone making a new property, Will or Lasting Power of Attorney service enquiry with the firm.
  • Organising and managing the pipeline of a large number of enquiries.
  • Sending follow-up emails with legal fee estimates/promotional material to individuals you have spoken with about our services.
  • Booking appointments into lawyers’ diaries.
  • Liaising with lawyers about more complex enquiries.
  • Inputting prospective client and enquiry information/notes into our database system.
  • Providing our lawyers with information on clients that have instructed.

What experience and qualifications do I need?

You will have English and Maths GCSEs of at least C or above, or equivalent. You should have solid office-based work experience and have a proven track record in a sales environment, with this sales experience being at least partially telephone-based sales experience..

What skills and attributes should I have?

  • Enjoy selling
  • Be sales driven and target orientated
  • Have strong written and verbal communication skills
  • Have a confident phone manner
  • Be willing to learn and understand complex issues
  • Be able to build rapport on the phone
  • Be self-motivated
  • Have excellent Microsoft Office skills (Word, Excel, Outlook)
  • Enjoy a fast-paced environment
  • Be highly organised and able to manage priorities effectively

What are we offering?

A competitive salary with an on target bonus and additional benefits as well as a modern and agile working environment at the firm’s brand new regional head office, the A12 Commercial Hub, at Marks Tey, Colchester. The A12 commercial Hub offers colleagues free parking, agile working space, and easy access by road (being based on J25 of the A12) or train (500m from Marks Tey train station).

Who will I be working with?

You will be working within the growing Marketing Team at Holmes & Hills, alongside two Client Enquiries colleagues and will be supervised by a senior person within the Marketing Team.

About the company

Holmes & Hills Solicitors is a large and growing regional law firm with its heart in East Anglia. From six offices across Essex and Suffolk - including the  14,000 sq ft A12 Commercial Hub at J25 of the A12 - our 160 legal industry professionals work in partnership with clients to provide truly proactive legal services through personal relationships. Acting as a trusted advisor to individuals, businesses and local authorities, the solicitors and support staff at Holmes & Hills take the time to understand clients’ objectives before delivering practical advice through a personal and accessible approach.

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