We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us with the details. We do not charge for time spent investigating your complaint.
Write to us at:
Holmes & Hills Solicitors
A12 Commercial Hub
Marks Tey | Colchester
Essex | CO6 1ED
Or send us an email:
If you are still not satisfied, you can then contact Legal Ombudsman (LeO) at PO Box 6806, Wolverhampton, WV1 9WJ about your complaint. Any complaint to LeO must usually be referred within six months of receiving a final written response from us about your complaint and within 1 year of the act or omission about which you are complaining occurring (or within 1 year of you becoming aware of it).
For more information on LeO service go to Consumer journey | Legal Ombudsman and please find the Scheme Rules at: Scheme Rules | Legal Ombudsman or you may contact LeO on 0300 555 0333 or firstname.lastname@example.org.
Alternative complaints bodies (such as Ombudsman Services, ProMediate and Small Claims Mediation) exist which are competent to deal with complaints about legal services should both you and our firm wish to use such a scheme. We are not obliged to use such an alternative, but if requested we will give due consideration.
If we have to change any of the timescales above, we will let you know and explain why.
Most service complaints are likely to be managed within the remit of the Legal Ombudsman but if there are other issues about our conduct and professionalism that you wish to complain about, then they can be directed to the Solicitors Regulation Authority at www.sra.org.uk.